Shipping policy

 

UK DELIVERY

 

- FREE UK STANDARD DELIVERY on all orders over £30.

- UK STANDARD DELIVERY - £4.25 on all orders under £30 within mainland UK and N.I (2-3 working days) A signature may be required on delivery.

- UK Express Delivery - £6.95 for orders placed before 12 noon Mon-Thurs (1-2 working days). A signature will be required on delivery.

- Standard UK Offshore shipping (Jersey & Guernsey) £4.25

EU DELIVERY

- STANDARD DELIVERY - £15.00 not including large gift items. (3-5 working days) (For large gift items we will contact you to confirm the carriage charge)

A signature will be required on delivery.

Currently we only offer delivery to the UK and EU countries.

DESPATCH TIMES AND NOTIFICATIONS.

Our website team dispatches orders on working days only. Any orders placed over the weekend and bank holidays will be sent out during the next working day.

All delivery times (apart from next day delivery) are estimates which can depend on external factors and should be taken as approximate times only.

Solstice cannot take responsibility if you are not available to accept deliveries when they arrive or if a notification card is not left in any instance.

We cannot be held responsible if you are not available to accept deliveries when they arrive.

UK MAINLAND AND NI RETURNS 

Hopefully, you will be delighted with everything you purchase from us, but if you are not entirely satisfied, you may, of course, return them to us within 30 days from the date you receive them. At the buyers expense.

Any postage paid will not be refunded.

Please ensure all products for return are well packaged to prevent damages in transit.

We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.

We reserve the right to refuse a refund on any items that are not fully fit for re-sale.

This does not affect your statutory rights.

Please inform us by email contactsolsticeshop@gmail.com if you would like to return an item. 

MAKING EU RETURNS

To return an item to us, please email contactsolsticeshop@gmail.com to inform us of your intended return. All items must be unused and in their original saleable condition and if possible in the original packaging used to send them to you. Clothing must be unworn, unwashed with all labels and tags still attached. Please enclose a copy of your invoice with the returned items.

You will be required to arrange and pay for the return postage of the products to us. We would strongly recommend that all exchanges and returns are sent to us by Tracked Delivery as we cannot accept responsibility for parcels lost in transit.

EXCHANGES

Currently we are not able to offer exchanges, if you have ordered the wrong item/size please follow the instructions on your despatch note to return your unwanted items back to us for a refund and please re-order your preferred item.

QUERIES.

If you have any queries regarding your order or delivery, please feel free to email us at contactsolsticeshop@gmail.com